If you’re in customer service I have a few questions for you.
Are you miserable at work every day? What are you getting out of your job? How often are you stressed, even after work? Does feedback from your boss make you feel proud, or angry? I fully understand those frustrations, and, having been through all of them and more, I want to help. That’s why I created Surviving Customer Service. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
There are two formats of the Surviving Customer Service content:
The book is best for those who like to learn through reading. It’s broken into four major sections – Mindset, Communication, Knowledge, and Business. Each section provides a group of fundamental customer service skills as well as ideas for advancing your own career. If you like getting into the details, this is the option for you.
The Udemy course is best for those who want something a little quicker and more hands-on. The course strips out a lot of the book’s fluff. It gives you the most important points and exercises for developing your career and customer service skills. It’s organized into the same four sections -Mindset, Communication, Knowledge, and Business. If you want to watch something quick and actionable immediately, this is the option for you.
Using our link will give you a discount off the normal price!